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Home / Support / Knowledgebase / Web Charts unable to display Chinese

East Asian characters are not displayed correctly when displayed in an analysis graphic.

Article ID: 1057 Posted Date: 10/10/2006 4:08:54 PM
Products: Ultimate Survey - Enterprise .NET Edition Updated Date: 10/10/2006 4:08:54 PM

When viewing a web chart, like a pie graph or chart, East Asian characters are not properly rendered.

Survey Software -- Ultimate Survey Enterprise .NET for web surveys, feedback forms, online data collectionProblem: When viewing an analysis graphic, like a chart or graph in a report, the text describing the question and also the response answers are not displayed correctly. They may be displayed as empty squares or question marks.

Solution: Install the East Asian language files. This can be done by going to the Control Panal and opening the Regional and Language Options tool. Click the Languages tab and select the 'Install Files for East Asian Languages'. Click 'OK' to finish. This will require a reboot.