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Home / Support / Knowledgebase / Extending your HTTP server timeout setti...

Extending your HTTP server timeout setting

Article ID: 1042 Posted Date: 5/5/2005 1:52:06 PM
Products: Ultimate Survey - Enterprise .NET Edition
Ultimate Survey - Enterprise .NET Edition with Dev Kit
Updated Date: 5/5/2005 1:52:06 PM

Survey Software -- Ultimate Survey Enterprise .NET for web surveys, feedback forms, online data collectionSymptom:
When performing certain tasks with Ultimate Survey Enterprise survey software via your web browser, an error may be thrown that looks similar to the following:

Server Error in '/UltimateSurvey' Application.
Request timed out.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.HttpException: Request timed out.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[HttpException (0x80004005): Request timed out.]


Version Information: Microsoft .NET Framework Version:1.1.4322.2032; ASP.NET Version:1.1.4322.2032

Cause:
Internet Information Services (IIS) is not set to allow pages to run for as long of a time as Ultimate Survey Enterprise survey software needs to perform the task.

Resolution:
Extend the HTTP Timeout for your Ultimate Survey Enterprise survey software.
1. Open your web.config file in a code editor or text editor.
2. Add the following line right below the line that reads <system.web>:

<httpRuntime executionTimeout="1000" />

3. You may replace the 1000 with whatever value you feel comfortable with. This value is in seconds.
4. Make sure that a that debug is set to false in the "compilation" tag.

Example: <compilation defaultLanguage="c#" debug="false" />