Hello Bonnie,
Does this issue happen on all browsers or one in particular? One thing to try is to turn off setting the default button to be the survey next button in Checkbox. Setting the default button shouldn't cause this behavior, but turning it off is worth a try.
To turn off this setting, connect to your Checkbox database and run the following SQL:
EXEC ckbx_Install_UpSertSetting 'SetSurveyDefaultButton', 'false'
You'll need to restart IIS or the Checkbox application pool for the change to take effect.
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