Background
Hyperweb, an IT-based consulting firm that specializes in providing customers with web development solutions, was looking for new ways to deliver high visibility and effective communications to their current and potential clients. The company provides professional consulting services such as web design and content management to clients that aim to take their web sites to the next level. It soon became evident that customers were increasingly interested in obtaining customer feedback via online surveys.
Over the past year, as the demand for online surveys grew, Hyperweb began to search for an alternative way to create these surveys in house for their customers. While providing web-based surveys for online research proved to be a valuable revenue channel, building custom surveys consumed significant time and resources. Moreover, dealing with the client revisions had become a stumbling block and had slowed the process down considerably as their programmers sorted through the code to make the changes.
Hyperweb needed a solution that was:
- Both scalable and powerful
- .NET compatible
- Able to handle the features that their clientele was demanding
- Easy to integrate/implement with existing systems
Solution
After testing a number of web survey products, Hyperweb chose Checkbox Survey Server. Impressed not only by the ease of installation and maintenance that CHECKBOX® offered, they also were enticed by features that were not offered by other third party solutions. In addition, the range of features and functionality that CHECKBOX® had to offer allowed Hyperweb to create new, comprehensive surveys that were previously prohibitively difficult and expensive. This ability quickly created such an excellent opportunity that Hyperweb decided to create a separate company, SurveyCanada, strictly dedicated to building online surveys.
Benefits
SurveyCanada and Hyperweb were extremely impressed with Prezza's CHECKBOX® engine, which has given them the ability to rapidly develop and deploy online surveys. As a result, SurveyCanada is now continually running surveys for high profile clients. Project managers and temporary staff can quickly make changes to the surveys, even with short notice. The business process behind survey management runs more smoothly and efficiently. Survey development time has been cut by 90%, creating a cost savings estimate of over $100,000 annually for SurveyCanada.
Summary
CHECKBOX® has been able to meet every challenge that Hyperweb and SurveyCanada's clients have put forth. From video displays, to elaborate conditional branching, to real time report access, CHECKBOX® has handled these issues with ease and in a time-sensitive manner. Hyperweb and SurveyCanada continue to create new and exciting surveys that push the boundaries of online surveys that deliver quantifiable results to clients.
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